Returns

You can return a product within 14 days, without giving a reason. On this page you can read how it works. These rules follow our Terms and Conditions.

Your 14 days to change your mind

The 14 days start on the day after you (or a person you named, other than the carrier) receive the product. If you ordered several products in one order, they start the day after you receive the last product. If your order arrives in several parts, they start the day after you receive the last part.

How to return a product

  1. Tell us. Within the 14 days, email info@vanbuurenjeeps.com or use the withdrawal form below. You may also tell us in another clear way. We confirm that we received your message.
  2. Send the product back. Send it back as soon as possible, and within 14 days after you told us. Include all accessories, in the original condition and packaging, and follow our instructions.
  3. Get your refund. We refund your payment without delay, and no later than 14 days after you told us you want to return the product.

Handling the product

Please handle the product and its packaging with care during the 14 days. Only unpack it as far as you need to decide if you want to keep it. If you handle it more than that, you are responsible for the loss in value.

Costs

  • You pay the direct costs of sending the product back, unless we tell you that we will pay them.
  • We refund the shipping costs you paid for the standard delivery. If you chose a more expensive delivery than the cheapest standard delivery, we do not refund the extra costs.
  • Extra costs for certain payment methods are not refunded.
  • We refund to the same payment method you used to pay.

Products you cannot return

Only if we clearly say so in the offer, or in good time before you buy, you cannot return:

  • products made to your own specifications or clearly meant for you personally;
  • products with a limited shelf life;
  • sealed products that are not fit for return for reasons of health or hygiene, if the seal has been broken after delivery;
  • products that, by their nature, are irreversibly mixed with other products after delivery.

Something wrong with your order?

We promise that the products match what we offered, and meet reasonable demands of quality and usability. If something is not right, send us a full and clear description soon after you notice. We reply within 14 days. If we need more time, we tell you within 14 days and say when you can expect a full answer. If we cannot solve it together within a reasonable time, or within 3 months, you can follow the dispute rules in our terms and conditions.

Where to send returns

Van Buuren Jeeps
9-A Beijerdstraat
4112 NE Beusichem
The Netherlands

Please contact us first via info@vanbuurenjeeps.com or +31 (0)345 501 800, so we can give you instructions.

Withdrawal form

Complete and return this form only if you want to withdraw from the agreement.

To: Van Buuren Jeeps, 9-A Beijerdstraat, 4112 NE Beusichem, the Netherlands, info@vanbuurenjeeps.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.